Expertise

  • Pop-up & activations

    Design and build of experiential destinations, events, pop-up stores and in-store activations from temporary environments to digitally charged experience zones.
  • In store customer experience mapping

    Mapping complex human interactions through the omni-relationship, rationally and emotionally, to identify and elevate the overall customer experience.
  • Brand & immersive retail experience

    Brand eco-systems intended to create deeper audience engagement from immersive environments to products, services to social, e-commerce to CRM.
  • Retail interior design

    Retail interior design to seamlessly integrate physical, digital and communications, from inception to implementation, flexed across relevant formats.
  • Point of sale & visual merchandising

    Brand and retail communications activated across point-of-sale, wayfinding and visual merchandising, to attract, engage and motivate towards purchase.
  • Service & employee innovation

    Designing and delivering distinctive experiences for and with employees, aligned with brand purpose and culture, underpinned by service innovation.
Our design process starts by walking a mile in yours and your customers' shoes

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Green Room Birmingham studio, sketching